Customer Support
Customer Support
Need help? We're here for you.
If you have questions about your account, purchases, or gameplay, you can contact us through the following channels:
Discord (Fastest Support):
For faster assistance, please create a support ticket on our Discord server.
Email Support:
If you prefer email, please include the following information:
- Account name
- Character name
- Server
- Purchase details (if applicable)
Refund Policy
Refund requests are handled according to our Refund Policy:
https://sidra2.com/refund-policy
Response Time
- Discord Tickets: Usually within a few hours
- Email: 24–48 hours
