REFUND POLICY

Thank you for shopping at Sidra2.com (hereinafter “Sidra2,” “we,” or “us”). By making any purchase through our Site or Services, you confirm that you have read and agree to the terms described in this Refund Policy. If you have any questions or concerns about these terms, please contact our support team by creating a ticket in the support section.

1. NATURE OF DIGITAL GOODS AND EXCLUSIONS

1.1. Digital Content

All products and services offered on Sidra2 are classified as digital goods. Once purchased and delivered to your account, these virtual items (e.g., in-game currency, downloadable content, or other intangible products) cannot be returned.

1.2. Exclusion of Right of Withdrawal

Where applicable, current regulations often exclude digital products and services from the statutory right of withdrawal. By placing an order for any digital good or service on Sidra2, you acknowledge that your transaction is final and that no statutory cooling-off period or withdrawal right applies.

2. PURCHASE PROCESS

2.1. Finality of Purchase

All orders for digital goods are deemed final upon completion of checkout. Once your transaction is confirmed and the digital item is made available, it is not possible to reverse or cancel your order.

2.2. Acceptance of Terms

By finalizing your purchase, you explicitly agree to this Refund Policy and understand that no refund will be provided, even if you choose to discontinue using the purchased digital goods or the associated account.

3. REFUNDS AND DISPUTES

3.1. Non-Refundable Policy

Due to the intangible and irrevocable nature of our digital goods, we do not offer refunds for any purchases made on Sidra2. This policy applies to all forms of digital items, including but not limited to virtual currencies, downloadable expansions, or other in-game services.

3.2. Technical Issues or Complaints

If you experience a technical error or find that the digital goods do not function as described, please contact our support team. We will investigate and make every reasonable effort to rectify the issue. However, providing a fix or replacement for the digital good(s) does not constitute grounds for a refund.

3.3. Fraudulent Refund Attempts

Any attempt to fraudulently request a refund after receiving the digital goods will result in a permanent ban from the platform. Such attempts are considered a violation of our Terms of Service and fraudulent activity.

4. USER RESPONSIBILITIES

4.1. Appropriate Use

You are solely responsible for using digital goods in compliance with our Terms of Service. Any violation of those terms, or misuse of the digital items, does not entitle you to a refund.

4.2. Legal Compliance

You must observe and adhere to all relevant laws and regulations pertaining to the use of the purchased digital goods in your jurisdiction , the applicable laws governing the use of Sidra2 and its services are those of Romania, where we are registered and operate in accordance with European Union regulations.

5. APPLICABLE LAW AND JURISDICTION

5.1. Jurisdiction

The applicable laws governing the use of Sidra2 and its services are those of Romania, where we are registered and operate in accordance with European Union regulations.

6. QUESTIONS OR SUPPORT

We encourage you to carefully review product descriptions before making a purchase to ensure you understand what is being offered. If you have questions regarding this Refund Policy or if you need help with a technical issue, please open a support ticket via our Discord or Email: office@sidra2.com. Our team is committed to assisting you and will respond as quickly as possible.

By making any purchase on Sidra2.com, you confirm that you have read, understood, and agree to this Refund Policy in its entirety.

Last updated: 04.12.2025